Refund & Return Policy

Refund & Return Policy

Thank you for shopping at Line & Lumi. We want you to be completely satisfied with your purchase.

30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility Requirements

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

• Sealed health, wellness, and supplement products must remain unopened for hygiene and safety reasons unless defective.

How to Initiate a Return

To start a return, contact us at support@lineandlumi.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refund Process

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.